ServiceNow Administrator/Developer SME
US-DC-Washington
Careers (External)
Req #: 6174
Type: Full-Time
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Overview: GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities: * Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. * Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. * Capable of working independently as well as collaboratively with remote teams and clients * Design and develop queries, reports and dashboards * Design and configure ServiceNow modules and forms * Administer ServiceNow applications, including updating security and workflow configurations * Design and develop scoped applications as well as a service portal * Provide additional support based on subject matter expertise Qualifications: Bachelor's with 12+ years (or commensurate experience) Required Skills and Experience * Minimum of 8 years of overall IT experience * Minimum of 8+ years of experience as a ServiceNow developer in various roles * Thorough knowledge of the ServiceNow System * Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML * Experience in REST, SOAP services, etc * An understanding of ITIL and/or ITIL Certified * Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude Clearance Required: US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and Experience * ServiceNow Administrator Certification * ITIL Foundation Certified * ServiceNow Developer Certifications * ServiceNow Certified Implementation Specialist
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