Service Technician - Bloomington
US-IL-Bloomington
Careers (PNG Apply)
Req #: 124694
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service - Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions - Assist Route Service Manager - Verify customer payouts - Complete required paperwork in a timely manner - Inform Route Service Managers of Gaming machine problems - Provide outstanding team member and customer relations - Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate - Meet attendance guidelines of the job and adhere to regulatory, department and company policies - Keep work areas clean and free of safety hazards, debris, and litter - Perform all job duties in a safe and responsible manner Qualifications: QUALIFICATION REQUIREMENTS - Must be at least 21 years of age - Experience within VGT industry is a plus - PC proficiency - Previous customer service experience is a plus - Ability to work nights, weekends, and some holidays - Wiring, network, and troubleshooting experience is a plus - Valid driver's license
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