Service Tech Coordinator
US-CA-Roseville
US Careers (External)
Req #: 51738
Type: Regular
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Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: What You'll Do (Key Responsibilities) * Diagnose and repair Keysight electronic instruments, including oscilloscopes, high‑performance bit error ratio testers (BERTs), and Lightwave products. * Perform calibrations and verifications to documented procedures; adjust, align, and validate performance to specification; complete calibration records and certificates accurately. * Own customer satisfaction for assigned units by communicating status, setting clear expectations on turnaround, and closing the loop with high‑quality documentation. * Troubleshoot to component/module level using schematics, block diagrams, service notes, test plans, and diagnostic software. * Use Keysight systems and tools (e.g., lab test stations, quality records, service/repair and calibration applications) to document work, parts usage, and results. * Collaborate with field teams and engineers to clarify problem statements, share findings, and drive corrective actions. * Maintain an ESD‑safe, 5S laboratory environment; follow safety and quality procedures; support internal/external audits and continuous improvement. (Quality and training expectations aligned to Keysight Calibration System Manual. * Support knowledge transfer by documenting methods, mentoring peers, and participating in training plans for new capabilities. Qualifications: Basic Qualifications * Associate degree in Electronics, Electrical Engineering Technology, military electronics training, or equivalent hands‑on experience. * 2+ years in electronic calibration and/or repair of RF, microwave, or high‑speed digital test equipment (e.g., oscilloscopes, spectrum analyzers, signal generators, BERTs). * Ability to interpret schematics and service documentation; strong analog/RF or high‑speed digital fundamentals. * Proficiency with test & measurement practices, precision measurement, and uncertainty awareness; familiarity with lab quality systems. * Effective written and verbal communication with customers and cross‑functional teams. * Ability to work on‑site in an ESD‑controlled lab and lift/position instruments as required. Preferred Qualifications * Experience in an ISO‑17025‑aligned calibration environment and with Keysight instruments/procedures. * Hands‑on with soldering/rework, connectorization (RF/optical), and mechanical alignment. * Knowledge of high‑speed digital/optical test (BERTs, clock recovery, jitter/noise analysis) and RF chain troubleshooting. * Familiarity with Keysight service systems and quality reporting workflows. * Lean/6S/continuous improvement experience; ability to create work instructions and train others. Pay Range: USD $53,430.00 - USD $89,050.00 Year Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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