Service Tech Coordinator
US-CA-Roseville
US Careers (External)
Req #: 50882
Type: Regular
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Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: Responsibilities We are looking to add a Calibration & Repair Service Technician to our team! The person in this position will be primarily responsible for repair and calibration of RF Spectrum Analyzers. This position is for a swing/2nd shift. Chosen individual will be responsible for the following: * Perform calibrations, adjustments, and repairs on RF Spectrum Analyzers and other RF devices ranging up to 110GHz. * Solve technical problems of varying scope and complexity. Escalate more difficult repairs to experienced technicians. * Work with clearly defined objectives on customer service assignments that may be repetitive in nature. * Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers. * Provide consistent, solid contribution to team and service center delivery goals. * Adheres to established production processes and is responsible for achieving established team production goals. * Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills. * Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding and compliance with ESD protocol and connector care. * Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair. Qualifications: This position requires some education, specialized training/certification, or applicable Military experience. * Experience working with Test Measurement and Diagnostic Equipment (TMDE) is preferred. * 3+ years of related experience in the calibration and repair of electronic test equipment is preferred. * Demonstrates electronic and mechanical competence. * Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE). * Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair. * Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence. * Possesses excellent organizational skills. * Exhibits the ability to build and maintain professional relationships with wide range of people. * Adheres to the highest standards of business ethics. Must be available for Swing Shift Pay Range: USD $53,430.00 - USD $89,050.00 Year Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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