Service Recovery Project Mgr
US-Remote
careers
Req #: 7031
Type: Regular Full-Time
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Overview: We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable. How you can make a difference HealthEquity is looking for a Project Manager, Service Recovery that will create and maintain a cross-functional service recovery plan and manage recovery projects as required. This position will need to create a collection of procedures to identify business impact and respond appropriately to disruptions in service. This will require someone that is able to quickly jump into action and coordinate a collaborative effort to provide the best experience possible for our impacted external groups and internal service teams. This individual will need to support multiple projects at once that can support a single, large client or multi-client issue. What you'll be doing * Define recovery processes and general tasks/owners to address potential business service disruptions. * Coordinate with a cross-functional team to define and assign the appropriate roles and responsibilities * Create projects and track needed deliverables for each service disruption and ensure they are completed in a timely fashion * Communicate business impacts to executive leadership and be the point person for business questions/concerns during a service disruption. * Document each disruption and what was done to address the situation. * Create and maintain reporting around the quantified business impacts of each service disruption. * Streamline the process so that it can be used by other teams and be as efficient as possible. * Work with servicing teams to determine if mitigations can be in place to help increase external satisfaction. * Able to find resolution when normal escalation paths break down. * Ability to take on highly complex issues and help breakdown communication barriers across teams * Continue to improve response procedures based on lessons learned. * Identify tools to enhance cross-functional communication and streamline processes. What you will need to be successful * BS in Business Management or equivalent. * Three or more years of experience leading projects and/or managing service delivery teams. * Experience creating and managing processes that impact multiple teams and functions. * Benefits Administration, Insurance, or Finance industry experience required. * Project management experience required. * Ability to deal with high-stress situations and quickly pivot and plan * Deadline conscious and detail-oriented * Self-driven * Organizational skills * Leadership ability .#LI-Remote #LI-SK1 This is a remote position. Responsibilities: The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: * Medical, dental, and vision * HSA contribution and match * Dependent care FSA match * Uncapped paid time off * Adventure accounts * Paid parental leave * 401(k) match * Personal and healthcare financial literacy programs * Ongoing education & tuition assistance * Gym and fitness reimbursement * Wellness program incentives Qualifications: Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. Come be your authentic self HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.
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