Service Production Supervisor
US-CA-Roseville
US Careers (External)
Req #: 48700
Type: Regular
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: Job Posting: Service Production Supervisor - Roseville, CA Company: Keysight Technologies Inc. Keysight Technologies Inc. is seeking a Service Production Supervisor to lead calibration and repair operations supporting high-tech customers. Based in Roseville, California, this full-time position is responsible for supervising a team of technicians and/or engineers, delivering high-quality service while meeting customer commitments and regulatory standards. The ideal candidate will bring proven leadership experience, strong people management skills, and a demonstrated ability to lead a multi-shift operation. A focus on operational excellence, team development, and customer satisfaction is essential, along with the ability to communicate effectively across internal teams and with external stakeholders. Key Responsibilities: * Supervise daily calibration and repair activities for a broad range of test and measurement equipment from multiple Original Equipment Manufacturers (OEMs). * Lead and support teams with a customer-focused approach, ensuring high standards in service delivery and technical quality. * Monitor and manage team performance against key metrics, including Ship-on-Time (SOT), Turnaround Time (TAT), and other service-related KPIs. * Drive productivity improvements, optimize gross margins, and implement cost-reduction initiatives. * Interpret and anticipate customer requirements to meet and exceed satisfaction targets. * Ensure compliance with all relevant international, regional, and industry standards, including ISO 17025, AS9100, and other Keysight-defined technical and quality requirements. * Develop team capability and capacity through training, coaching, and performance management. This role offers an opportunity to lead a growing team in a dynamic service environment and play a key role in delivering value to Keysight's customers. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Qualifications: * Associate's degree in electronic technology / management discipline or equivalent or 5 + years relevant technical experience. * Experience managing / leading a team. * Practical experience and ability to solve complex problems requiring preventative maintenance techniques, equipment, and processes. * Ability to manage multiple tasks, projects, activities & deadlines successfully. * Strong leadership skills biased toward communications, employee development, management-by-objectives and building relationships across organizations. * Familiarity with LEAN and Six Sigma concepts to drive process improvements and efficiency gains. * Have experience operating / maintaining / troubleshooting / repairing / calibrating measurement and test equipment. Desired Qualifications * Bachelor's Degree in Electrical/Electronic Engineering or equivalent or 10 + years relevant technical experience required. * Have 5+ years' experience managing a calibration and repair team for test and measurement equipment. * Have 5+ years' experience operating, maintaining, troubleshooting, repairing and calibrating electronic precision measurement equipment and calibration standards. * Practical experience using test and measurement equipment and ability to solve complex problems requiring breadth/depth of knowledge of repair, calibration, metrology principles, repair and preventative maintenance techniques equipment and processes. * Ability to manage multiple tasks, projects, activities & deadlines successfully. * Detailed knowledge of metrology principles and measurement uncertainties. * Strong leadership skills biased toward communications, employee development, management-by-objectives, and building relationships across organizations. * Demonstrated effectiveness in communicating plans & objectives to a technical team. * Functional experience in Six Sigma projects to drive process improvements and efficiency gains
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