Service Manager
US-NE-Omaha
Allied Universal Services
Req #: 1575050
Type: Full Time
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Overview: Company Overview: Allied Universal(r), North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Responsibilities: Lead Security Operations in Omaha Step into a leadership role where your decisions directly impact safety, performance, and client satisfaction. As a Service Manager with Allied Universal(r) in Omaha, you won't just manage operations-you'll drive them. From leading your team on the ground to building strong client relationships, this role puts you at the center of everything that keeps our sites running smoothly and securely. If you're someone who thrives in a fast-paced environment, knows how to lead people, and takes pride in delivering results-this is your opportunity to take ownership and make a real impact. What Makes This Role Stand Out * $52,000 Annual Salary (Full-Time) * Based in Omaha, NE * Lead teams, influence outcomes, and grow your career in a stable, high-demand industry * Use modern tools (AI scheduling & reporting systems) to run smarter, more efficient operations Why This Role Matters * You are the connection between the client and your team-when you perform well, everything runs better * You help reduce overtime, improve team performance, and keep operations profitable * You create a work environment where officers feel supported and clients feel secure Real example: Think of this role like running a busy restaurant-you're managing staff schedules, keeping customers happy, solving problems on the fly, and making sure everything stays profitable. The difference here? You're doing it in a security environment where safety is the priority. What You'll Be Trusted To Do * Lead, coach, and manage supervisors and security officers * Own scheduling, payroll, and performance management * Build strong client relationships and handle escalations professionally * Monitor operations using reporting tools to improve efficiency and reduce overtime * Ensure all safety, training, and compliance standards are consistently met What You Need to Bring * Experience leading teams in a fast-paced environment (security, operations, or service industry) * One of the following: * Bachelor's degree + 2 years leadership experience * Associate's degree + 3 years leadership experience * High school diploma + 5 years leadership experience * Valid driver's license * Ability to manage people, solve problems, and stay organized under pressure The Bottom Line This is a hands-on leadership role where you'll be expected to think, act, and lead like an owner. If you're ready to take control of operations, develop a strong team, and deliver results that matter-this is where you do it. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: * Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime * Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams * Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property * Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability Safety and Compliance: * Respond to escalated issues professionally, coordinating with clients and internal teams * Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies QUALIFICATIONS (MUST HAVE): * Must possess one of the following: * Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization * Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization * High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment * Valid driver's license if driving a company vehicle, or personal vehicle while conducting business * Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment. * Experience in leading development, and retaining a diverse team while building positive client relationships * Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination * Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results * Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction * Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner * Proficiency in web-based applications and computer systems, including Microsoft Office * Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence * Excellent oral and written communication skills * Knowledge of safety protocols and delivery service * Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations PREFERRED QUALIFICATIONS (NICE TO HAVE): * Professional, articulate and able to use good independent judgment and discretion * Experience managing a dispersed workforce in a multi-location operation * Law enforcement, military and/or contract or proprietary security services, or facility management experience * American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification * Previous payroll, billing and scheduling experience * Aptitude with security systems; CCTV, Access Control, and badge administration * Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer) BENEFITS: * Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance * Eight paid holidays annually, five sick days, and four personal days * Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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