Service Drive Manager - Dallas Chrysler Dodge Jeep Ram

				Overview:

Dallas Chrysler Dodge Jeep Ram is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified AUTOMOTIVE SERVICE DRIVE MANAGER to our team. Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect  - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

* Health, Dental, Vision, Life, and Disability insurance
* 401(k) plan with company match
* Paid Time-Off
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities 

Responsibilities

* Manage the service drive staff and monitor their performance. 
* Forecast goals and objectives for the department and ensure they are met. 
* Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction. 
* Maintain daily sales and production records as required by dealership management. 
* Ensure that the service department meets all customer satisfaction (CSI) and financial goals. 
* Establish and maintain good working relationships with customers to encourage repeat and referral business. 
* Handle customer complaints tactfully, promptly, and with concern for the customer. 
* Ensure proper repair techniques are being used. 
* Schedule training as necessary to properly repair and service vehicles. 
* Stay up to date on product changes and new products. 
* Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc. 
* Other duties may be assigned by management. 
* Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Qualifications

* Two or more year's management experience in an automotive service department. 
* Experience managing 15+ employees preferred. 
* CDK experience a plus. 
* Ability to work independently and be self-motivated. 
* A desire to work in a commission, performance-based, environment. 
* Great attitude with high-energy personality. 
* Excellent customer service skills. 
* Professional appearance and work ethic. 
* Ability to work well in a process driven environment. 
* High school diploma or equivalent. 
* Valid driver license in the state that you will work and a good driving record.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.
			

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Group 1 Automotive, Inc.

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