Service Desk Technician

				Overview:

This position is physically located in Balad, Iraq

Under the supervision of the Service Desk Lead/Supervisor, the Service Desk Technician is responsible for providing customer service support to tenant units and personnel by obtaining, inputting, analyzing and verifying the accuracy of work order information in a timely manner. The Service Desk Technician position reports to the Service Desk Technician, Lead for the execution of the day-to-day operation of the Consolidated Service Center.

Responsibilities:

This position description is subject to change at any time as needed to meet the requirements of the program or company.

* Deliver excellent customer service by addressing Customer questions and requests in a tactful manner via telephone, email and face-to-face interaction.
* Provides timely input and assignment of work orders in Maximo for distribution to functional departments for action.
* Maintains a log of all Service Orders to track compliance with PWS guidelines for response and completion times.
* Provide accurate, valid and complete information for all Work Order Requests
* Ability to multi-task and prioritize and manage time effectively.
* Performs other duties as assigned.

Qualifications:

* Minimum Qualifications: One-year related experience may be substituted for one year of education, if degree is required.
* High School Diploma or equivalent required

* Experience:
* Minimum 3 years' experience using Maximo for the creation and tracking of service / work orders.

* OCN Qualifications & Experience:
* High school education or equivalent
* Minimum 3 years' experience using Maximo for the creation and tracking of service / work orders.
* Advanced knowledge of Maximo and Microsoft Office 2013/2016 Suite
* Must be able to read/write and speak English.

* Skills:
* Excellent written and verbal communication skills
* Strong organizational skills, and ability to prioritize workload
* Ability to provide great customer service under stressful conditions
* Advanced knowledge of Maximo and Microsoft Office 2013/2016 Suite

* Working Conditions:
* Duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures; up to 130F degrees in the summer months, as well as extreme cold areas of the world. 
* Potential exposure to chemical or biological agents could exist. 
* Includes some industrial production environment conditions as well.

* Physical Requirements:
* Must be able to lift/push/pull 25 lbs.; Work will require walking up and down stairs, prolonged standing, prolonged sitting. 
* Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. 
* Must comply with all Fire and Safety Regulations and post policies.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
			

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Vectrus Systems Corporation

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