Overview:
What we offer
* A truly global working environment with a strong focus on diversity and inclusion that enables you to work with people of different cultures from all around the world.
* An excellent work-life balance, including flexible working times and remote working options wherever possible.
* A unique SoftwareOne working culture where we celebrate our success by "Work Hard & Party Harder" which includes company parties, social events and team gatherings.
* Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
* Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.
Responsibilities:
Join Our Team as an Analyst - IT & Solutions - ServiceDesk
At SoftwareOne , we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions ServiceDesk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.
Key Responsibilities
As an Analyst - IT & Solutions - ServiceDesk, your responsibilities will include:
* Register and resolve all IT related 1st level/2nd level incidents and requests.
* NOC Monitoring.
* Windows Imaging/Reimaging Task (Intune/MEM).
* User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
* Collection and documentation of best-practice/processes and other technical processes.
* Escalation of unresolved or out of team scope tickets to the next level support.
* Ensuring end user satisfaction by providing best in-class customer services.
Qualifications:
Skillset &Qualification:
Should have minimum 3 years of proven experience in 1st & 2nd level support.
We are looking for ambitious and driven individuals who have a proven track record in IT support. Ideal candidates will possess:
* A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
* Strong problem-solving skills and the ability to think on your feet.
* Excellent communication skills, both verbal and written.
* Demonstrated ability to work effectively in a collaborative team environment.
* Experience with service desk software and remote support tools.
* A solid understanding of IT infrastructure, including networks, servers, and databases.
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