Overview:
GovCIO is currently hiring for Service Desk Director for one of our proposals. This position will be located in Atlanta, GA and is a hybrid remote position.
Responsibilities:
Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.
* Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.
* Defines requirements and plans project lifecycle deployment.
* Supervises professional and technical support personnel performing in their regular disciplines.
* Schedules tasks and coordinates with various team members to accomplish the results.
* Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
* Ensures adherence to quality standards and reviews project deliverables.
* Conducts project meetings and is responsible for project tracking, analysis and reporting.
Qualifications:
Bachelor's with 5 - 8 years (or commensurate experience)
Required Skills and Experience
* Clearance Required: public trust
* 5+ years of experience in a service desk
* 5+ years of management experience
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