Service Desk Administrator
US-Remote
Careers (External)
Req #: 6891
Type: Full-Time
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Overview: GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position will be located in Arlington, VA, and will be a fully remote position within the United States. Responsibilities: * Provide Tier I phone support and troubleshooting in compliance with established policies/procedures. * Provide supplemental hands-on desk-side support when required. * Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, abandonment rate, and customer satisfaction. * Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. * Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10. Qualifications: * High School with 3 - 6 years IT support (or commensurate experience) * Active Secret clearance with ability to obtain and hold DEA suitability
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