Service Designer
US-VA-McLean
External
Req #: 8729
Type: Regular Full-Time
Overview: Credence is seeking a Service Designer to support a task order within GSA COMET II. Responsibilities: Qualifications: * Minimum Bachelor degree in service design, business design or a related design discipline. * Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects. * 5+ years of experience in service design, user experience design, or related fields * 7+ years of combined professional service design, CX, and/or UX experience. * Prior experience working with General Service Administration (GSA) is HIGHLY preferred. * Strong working knowledge of the Integrated Award Environment (IAE) user base of SAM.gov domains and FPDS.gov as applicable to the task order scope * Ability to connect Integrated Award Environment (IAE) user desires to SAM regulatory and functional requirements to design solutions * Strong understanding of current quantitative and qualitative user analysis techniques * Ability to use web analytics to understand user flows, behaviors, and burden. * Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers * Ability to draft user flows from start to finish with technical input * Ability to create and evaluate low-fidelity versions of their ideas before implementing them * Ability to bring relevant people together to help them understand the user's goal and establish a common goal. * Ability to plan and execute system mapping, customer journeys, scenarios and service specifications. * Analyze research data identifying and generating meaningful insights and behavioral patterns. * Work closely with visual designers contributing to the improvement of the design quality and final user experience. * Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap. * Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges. * Strong background in service and strategic design. * Strong skills in conducting and synthesizing research, insights and findings. * Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification. * Skills in visual and interaction design as well. * Prior portfolio showcasing design solutions and strategic approaches. * Ability to facilitate workshops and set design sprints * Knowledge of agile approaches and techniques. * Ability to communicate effectively with different audiences. * A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work. * Attention to details and organizational approach. * Ability to understand the impact of technology on design deliverables. * Required to have US citizenship with the ability to obtain and maintain a Clearance if required.
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