Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can.
Responsibilities:
Location: Bucharest, Romania | working model: hybrid (office approx. 1 per week) | contract type: full-time
Can you ensure end‑to‑end, high‑quality, customer‑focused service delivery?
Are you able to lead planning, forecasting, and risk management across projects and operations?
Can you effectively connect planning teams, delivery teams, and customers to align execution with strategy?
If that sounds like you - this might be the perfect next step!
Service Delivery Manager - Publisher Advisory plays a central role in ensuring high‑quality, efficient, and customer‑focused service delivery while also leading strategic planning activities across projects and operations. This hybrid function combines strong planning and organizational skills with stakeholder-facing service management responsibilities.
The role ensures end‑to‑end service excellence, drives process improvement, manages operational risks, and maintains strong customer relationships. It bridges internal planning teams, operational delivery teams, and external clients to align service execution with strategic objectives and evolving customer needs.
Responsibilities:
* Develop and execute project plans, timelines, and resource allocation aligned with service delivery goals.
* Monitor delivery progress, proactively managing risks, bottlenecks, and deviations from plan.
* Drive process optimization, standardization, and operational maturity across planning and delivery.
* Ensure end‑to‑end service delivery meets performance, quality, and contractual standards.
* Track service performance through KPIs and dashboards, initiating corrective and improvement actions.
* Act as the primary coordination point between regional and remote delivery teams, providing clear and transparent stakeholder communication.
Qualifications:
* Proven experience in planning, scheduling, project controls, or operational planning within service‑driven environments.
* Experience in service delivery, account management, IT services, or client‑facing roles.
* Strong background working with SLAs, performance metrics, and customer expectations in managed or professional services.
* Practical knowledge of software licensing models and contracts, with the ability to align delivery plans to licensing entitlements and compliance.
* Proficiency with planning and tracking tools such as Jira, Confluence, or equivalent platforms.
* Solid understanding of ITIL principles and best practices in service delivery and operations.
Our company benefits vary based on your location, but always include:
* Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values).
* A mentor who supports your successful start and is at your side with advice and action.
* President's Club: Recognition awarded by leadership and your peers.
* Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
* Lifelong education: A variety of training and development opportunities.
* Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
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