Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Service Delivery Center Site Leader
Do you thrive in environments where operational excellence, scalability, and delivery performance are critical to business growth?
Do you enjoy leading high-performing delivery centers and building strong, engaged teams across regions?
Are you motivated by driving revenue growth, margin optimisation, and customer satisfaction through world-class service delivery?
If so, this could be the role for you.
We are seeking an Service Delivery Center Site Lead to manage a strategically located delivery center that delivers scalable, high-quality, and cost-effective services to support regional and global needs. You will combine operational leadership, people development, and strategic alignment to maximise the delivery center's contribution to revenue growth, EBITDA performance, and customer satisfaction, while ensuring alignment with global delivery frameworks.
What you'll do
* Lead the delivery center operations, ensuring consistent achievement of SLAs, CSAT/NSAT targets, and commercial objectives across professional and managed services.
* Own site-level performance, including P&L, utilisation, delivery margins, and alignment with the global Delivery Center framework.
* Build, develop, and retain a high-performing delivery workforce, driving engagement, capability development, and succession planning.
* Partner with regional, service line, and framework leaders to align capacity with demand, support business growth, and drive continuous improvement.
* Act as the senior escalation point for delivery challenges, ensuring a consistent, high-quality customer experience.
Qualifications:
* Proven experience leading large-scale delivery operations or shared delivery centers within professional or managed services environments.
* Strong financial acumen, including P&L ownership, margin optimisation, and delivery performance management.
* Demonstrated ability to lead, coach, and inspire geographically distributed, multicultural teams.
* Experience working within global frameworks and matrixed organisations, with strong stakeholder management skills.
* Solid understanding of remote delivery models, service operations, and technology-driven service environments.
Why join our team?
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:
* Comprehensive health and well-being
* Continuous learning and career development
* Performance-based incentives and employee share participation
* Flexible and hybrid work models
* Engagement in global projects
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