Service Coordinator/Scheduler
US-CA-Santa Ana
Confidential
Req #: 7793
Type: Full-Time
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Overview: NOW HIRING: Service Coordinator/Scheduler Location: Santa Ana, CA Full-Time | $27 - $40/hour (Based on Experience) Do you thrive in fast-paced environments, love solving puzzles, and have a talent for logistics? We are in search of a Service Coordinator/Scheduler to serve as the central hub between customers, field technicians, and internal operations. Based in Southern California, this frontline role is critical to delivering seamless service experiences - from coordinating field visits to ensuring technicians are prepped, equipped, and ready to go. What's In It For You: * Competitive pay: $27-$40/hour depending on experience * Health, Dental & Vision Insurance * 401(k) with Company Match * Paid Time Off (PTO) & Paid Holidays * Monday-Friday Schedule - Work-life balance built in * Career growth in a dynamic, technical environment What You'll Do: * Field and respond to service calls and schedule technician visits * Use remote access tools to diagnose issues and determine onsite needs * Strategically route technicians to minimize drive time and maximize efficiency * Collaborate with project administrators to coordinate equipment installations * Place purchase orders for parts, tools, and job-specific materials * Prepare repair quotes and communicate cost estimates to customers * Follow up with customers post-service to ensure satisfaction * Review field documentation and support inventory tracking * Monitor technician compliance with department standards and report findings * Support operational leadership with additional administrative tasks What You Bring: * Bachelor's degree preferred, but not required * Prior scheduling or dispatch experience strongly preferred * Customer service or administrative support experience * Knowledge of the aquatic or pool industry is a plus * Strong multitasking, organizational, and communication skills * Proficiency in Microsoft Office and business software systems * Ability to work well in a team and adapt to changing priorities Physical Requirements: * Frequent walking, sitting, reaching, and use of hands * Occasional lifting/moving of objects up to 50 lbs * Must be able to talk, hear, and adjust visual focus for computer work
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