Service Coordinator
US-CA-City Of Industry
Allied Universal Services
Req #: 1374744
Type: Full Time
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Overview: Join Allied Universal(r) Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team. Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology. Responsibilities: Allied Universal(r) Technology Services is seeking a Service Coordinator that serves as the primary point of contact for customers, handling inquiries, requests, and concerns with professionalism and efficiency. This role is responsible for directing service requests to the appropriate internal teams, ensuring timely resolution and clear communication throughout the process. The Coordinator also escalates critical issues to leadership as needed, in alignment with company protocols. All responsibilities are carried out in accordance with Allied Universal Technology Service's policies, procedures, and core values. Pay: $ 25 - 35 / hr. RESPONSIBILITIES: * Routing of requests, concerns, questions, and inquiries to appropriate parties (including Management and Technical Staff) either through an electronic service toolset, telephone, email, instant messaging, and other communications mediums * Coordinate and liaise with all departments related to assigned service activities and necessary escalation * Effectively communicate deficiencies, concerns, or inquiries immediately to management regarding any inquiry from a customer or internally interested party * Maintain SLA requirements for contracted customer issues & service requests by prompt notifications and documentation of reported issues and questions * Responsible for maintaining effective internal communications and to ensure contractual obligations are fulfilled while quickly resolving issues, thereby minimizing customer concerns and enhancing customer relations * Track regionally logged cases and work-order task and report anomalies to appropriate management staff * Assist Service Managers in scheduling of technical staff * Produce on-demand and recurring reports for Service Management staff * Update Work Order Tasks as assigned * Follow up and communicate with external customers as required QUALIFICATIONS (MUST HAVES): * High School Diploma is required * A minimum of two (2) years of experience in Operations Coordination, Central Station Operations or a related field * Possession of valid state issued driver's license required * Computer Proficiency: MS Office Suite (Excel, Project, and Teams), PDF documents * Builds and maintains strong working relationships with internal and external clients * Effectively manages multiple priorities while meeting tight deadlines with attention to detail and organization * Demonstrates excellent verbal, written, and follow-up communication skills * Proactive, self-motivated leader with strong analytical and decision-making capabilities * Must be familiar with and able to analyze and manipulate electronic (software based) management tools including metrics, dashboards for measuring KPI's and or CPI's * Must be able to participate in on-call activities based on assignment by the Service Desk Manager. This includes recurring scheduled on-call requirements PREFERRED QUALIFICATIONS (NICE TO HAVE): * Computer Proficiency: SAP, ServiceNow * Associate's or bachelor's degree in a related field preferred * Dispatching and invoicing experience BENEFITS: * Medical, dental, vision, basic life, AD&D, and disability insurance * Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements * Eight paid holidays annually, five sick days, and four personal days * Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-EL1 Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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