Service BDC Agent - Mercedes-Benz of Manchester
US-NH-Manchester
external
Req #: 35309
Type: Regular Full-Time
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Overview: Service Business Development Center (BDC) AgentMercedes-Benz of Manchester | A Group 1 Automotive Dealership Mercedes-Benz of Manchester, part of the fast-growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team. What We Offer... * Competitive compensation * Health, Dental, and Vision Insurance * Life and Disability Insurance * 401(k) with company match * Paid vacation and holidays * Employee Stock Purchase Plan * Employee Vehicle Purchase Program * Professional, supportive work environment * Ongoing job training and advancement opportunities Responsibilities & Duties... * Efficient and accurate work in accordance with dealership and factory standards * Maintain an organized area * Answering switchboard phones * Soft transferring incoming calls * Communicate directly with service advisors, and clients regarding the status of the service work * General computer tasks * Respond to incoming client request emails * Follow up with clients after service * Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies) * Adhere to our values: Integrity, Transparency, Professionalism and Teamwork * Appointment scheduling * Regular attendance consistent with company attendance policy Qualifications... * Auto dealership Internet or Business Development Center (BDC) experience is a plus! * Superior communication and customer service skills * Solid working knowledge of the Internet * Maintaining a positive, can-do attitude * High School Diploma or equivalent Pre-employment Requirements:All applicants must successfully complete background checks, a motor vehicle record (MVR) check, and drug screening. Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit www.group1auto.com. Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
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