Service Aide
US-NM-Albuquerque
Careers (External)
Req #: 46912
Type: PRN
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Overview: Now Hiring a Service Aide The Service Aide is responsible for ensuring that all visitors entering through the lobby are greeted in a professional manner. They perform service recovery by being a point of contact for customer concerns and provide directions to their Presbyterian destination. They are informed of services and information in order to make the customers visit to Presbyterian Healthcare Services positive. How you belong matters here. We value our employees' differences and find strength in the diversity of our team and community. At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members. Why Join Us * Per Required Need - Exempt: No * Job is based at Presbyterian Hospital * Work hours: Varied Days and Hours * Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program. Ideal Candidate: Less than One year experience on multi-line phone and computer system. Strong verbal and written communication skills. Proficient with Microsoft Office Responsibilities: * Responsible for directing customers of Hospitals, POB, and ACC to their destinations correctly and efficiently. * Responsible for using a computer and phone to provide patient information to callers and transferring calls quickly and accurately. * Supervise information desk activities related to customer needs. * Learn and retain in-depth knowledge of hospital operations policy, procedures and location of services. * Becomes proficient and responds with the CARES behavior commitment. * Practices the proper use of HIPAA. * Ability to effectively interact with customers to understand their needs and explain data. * Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians and physician office staff using strong dialogue and customer service competencies Qualifications: * Education: Essential: High School Diploma or GED
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