Service Administrator - Mercedes-Benz of Boerne
US-TX-West Boerne
external
Req #: 35420
Type: Regular Full-Time
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Overview: Mercedes-Benz of Boerne is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified, SERVICE ADMIN to our team! In addition to competitive pay, we offer our associates the following benefits: * Health, Dental, Vision, Life, and Disability insurance * 401(k) plan with company match * Paid Time-Off * Employee Stock Purchase Plan * Employee Vehicle Purchase Program * Professional work environment, with job training and advancement opportunities Responsibilities: 1. Ensure Accurate and Compliant Warranty Documentation * Review repair orders for required information, signatures, and details * Prepare, submit, and track warranty claims to ensure proper reimbursement. * Communicate with advisor and warranty regarding claim staus, approvals, or additional requirements * Minimize claim errors that lead to charge backs or loss of reimbursement * Process warranty payments 2. Maintain Efficient Administrative Workflow * Organize and process paperwork, supporting advisors and technician * Update booking Posting Final Charges on repair orders * Manage daily paperwork, service logs, cash balancing, schedules, and database updates. * Assist with filing, scanning and maintaining dealership documentation standards both physically and electronically. 3. Provide seamless customer experience in the service drive * Greet customers when in the dealership * Guide customers to appropriate advisors, departments, or waiting areas. * Phone call management * Helping cash out clients when advisors are unavailable 4. Monitor and Manage Accounts Payables and Receivables * Invoice Processing * Provide PO sublets for repair orders when requested by advisors * Monitor Invoices and Bills are in current standing * Reconcile vendor statements and resolve billing discrepancies * Record keeping and compliance * Support mid-month, end of month, and year end closing activities * Vendor Relations * Reconcile AR accounts regularly * Assist in internal control procedures 5. Generate End of Day Cash Balancing Report * Record customer payments (checks, cash, EFT) * Apply payments to correct repair orders * Monitor outstanding balances and updates * Contact customers for outstanding balances or refund Qualifications: * Ability to mulittask is a must * Results-Oriented * Strong problem-solving abilities * Decision Making * Organizational skills * Time Management and understanding of workload priorization * Team oriented mindset * Interpersonal skills and Relationship Building * Flexibility * Stress Tolerance * Responsive and proactive * Accountability * Proficiency with Microsoft Office Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are aligned with our company's values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* We are an Equal Employment Opportunity Employer
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