Server | In Room Dining (Room Service) AM

				Overview:

Omni PGA Frisco Resort is seeking a friendly and welcoming Server|In Room Dining (Room Service) Full Time to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

In Room Dining allows guests to enjoy several of the food and beverage offerings in the comfort of thier guest room or ranch home.  

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience. 

Responsibilities:

* Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
* Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
* Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
* Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
* Complete station set-up and breakdown/side-work.
* Maintain tabletop items and fold napkins according to specified standards.
* Polish and clean all water glassware in assigned station during each shift.
* Ensure salt and pepper, sugar caddies are full at all times.
* Take food and beverage orders and upsell as often as possible.
* Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
* Be pleasant, smile and greet all members and guests, using surnames when obtained.
* Send orders using MICROS system.
* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
* Alert manager immediately if a member or guest has a suggestion, complaint or issue.
* Present accurate check to guest and process payment.
* Maintain cleanliness of the work area.
* Assist in the orientation and training of new associates.
* Cross train among other food and beverage outlets as needed.
* Maintain knowledge of the resort property.
* Attend department meetings and other required company trainings.
* Perform any other duties as assigned by the restaurant manager.

Qualifications:

* Must have unexpired Food Handlers and TABC - or obtain upon hire.
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
* Must be able to work in a fast paced environment and multi task.
* Prior serving and cash handling experience preferred.
* Must be able to work flexible shifts including nights, weekends, and holidays.
* MICROS Experience preferred.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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