Senior Systems / Network Administrator (Onsite @ Philander Smith University)

				Overview:

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Responsibilities:

The Senior Systems/Network Administrator role is to support the stable operation of the University/Colleges Systems and Network. This includes planning, designing, installing, configuring, maintaining, and optimizing all backend IT systems and communication links while ensuring minimal downtime. The Sr. Systems/Network Administrator will troubleshoot systems and network performance issues, direction for capacity planning solutions. 
Where you will make an impact

* Managing, maintaining and upgrading Windows servers, Network systems and related hardware and software components as required.
* Managing, maintaining and administering server systems and environments including backup/recovery, anti-virus and patch management.
* Creating and maintaining documentation of all systems and application configurations and modifications.
* Testing and configuring related software and hardware to determine applicability and suitability to site's current and future systems requirements, needs and directions.
* Performing servers and systems troubleshooting to isolate, diagnose and resolve common and involved problems.
* Managing and maintaining physical and electronic infrastructure of systems and data on the network.
* Maintaining network resources, including configuration of network switches, server hardware, PBX/VoIP systems, operating systems, applications and services in a wired and wireless environment.
* Maintaining and improving network operations and provide support to network users.
* Configuring and maintaining network components (e.g., routers, switches, etc.) and services (i.e., connectivity and access.)
* Performing custom configuration for complex network devices such as firewalls and VPN concentrators. Reconfiguring network equipment as necessary to handle environmental changes.
* Performing network troubleshooting to isolate and diagnose complex network problems with minor supervision, implementing solutions that have limited system-wide impact.
* Escalating issues with broader implications for entire network to higher level network personnel Technical Services Manager or Technical Service Director.
* Maintaining physical and virtual server infrastructure; applies updates and hotfixes.
* Applying Windows updates to client desktops.
* Managing or participating in technology projects.
* Administering moves, adds and changes.
* Providing general technical support.
* Helping select and implementing systems.
* Monitoring and maintaining servers.

What you will bring

* Knowledge of information technology infrastructure.
* Experience with various Networking technologies (routers, switches.)
* Higher Education background and knowledge with 2+ years of related experience and/or training; OR equivalent combination of education and experience.
* Experience and knowledge of configuring and troubleshooting Cisco IOS networking devices.
* Experience and working knowledge of Microsoft Server operating systems, Microsoft Active Directory Doman Services, and Server roles such as DNS and DHCP.
* Has broad-based, knowledge and hands-on experience implementing network switches.
* Practical experience with Cisco phone systems, and VOIP system administration.
* Excellent time-management, planning and interpersonal skills.
* Must have the ability to work effectively with end-users, gain their confidence, understand their technical and operational needs and translate them into viable technical solutions.
* Broad array of system and server knowledge including MS Windows.
* Experience administering Microsoft systems and servers.
* Knowledge and experience with managing an Microsoft O365 environment.
* Experience with Microsoft Azure Active Directory.
* Experience working in a policy and procedure driven IT environment.
* Ability to work and participate in a team environment.
* Outstanding work, task and time management aptitudes.
* Excellent information gathering, research and reporting skills.
* Exceptional interpersonal communication skills.

Qualifications:

* Comprehensive health coverage: medical, dental, and vision  
* Flexible time off  
* Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
* 401k w/ match & BrightPlan - to help you save for the future
* Parental Leave
* 5 charitable days to support the community that supports us
* Telemedicine
* Wellness

* Headspace Care (mental health)
* Wellbeats (virtual fitness classes)

* RethinkCare & Wellthy- caregiver support
* Diversity and inclusion programs which provide access to internal employee resource groups  
* Employee referral bonuses to encourage the addition of great new people to the team
* We Foster a learning culture with:

* Education Assistance Program 
* Professional development opportunities

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