Senior Support Analyst
US-KY-Lexington
careers
Req #: 34128
Type: Regular Full-Time
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Overview: The Senior Support Analyst is accountable for providing technical/analytical expertise for project coordination and network related problem resolution, and for assisting users in assessing computing needs while maintaining positive relationships through the system. Responsibilities: * Provide microcomputer/network expertise to users of ARH Information Systems both via telephone and on-site. * Assist in preparing work plans/recommendations and assist with project tasks. * Troubleshoot hardware and software across the system. * Assess users needs for hardware and software as requested. * Develop and maintain user documentation when required. * Maintain up-to-date knowledge in the field so they can recommend new services, products and equipment. Continue professional development by attending education programs designed for specialty areas. * Analyze the feasibility of purchasing/developing microcomputer based applications (nonclinical/non-financial) to meet specific needs. This may include the evaluation of software products. * Responsible for maintaining records of software inventory, location and maintenance activity. * Must be available to travel as requested. * Perform other duties as requested. Qualifications: * Associate's Degree in Computer Science or related field Required * 4-6 years minimum of five (5) years related experience Required * Demonstrated Network experience and knowledge of basic functional desktop applications such as word-processing, spreadsheet, graphics, and desktop publishing software required. * Must possess ability to handle multiple projects involving stressful situations, be flexible and a team player as well as possessing excellent interpersonal and organizational skills in a very fast paced environment. * Accountable for providing technical/analytical expertise to project coordination and computer/network problem resolution. * Accountable for assessing users needs for hardware and software across the system. * Accountable for troubleshooting hardware across the system.
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