Senior Splunk Engineer - Infrastructure Operations
US-Remote
Careers (External)
Req #: 7505
Type: Full-Time
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Overview: GovCIO is currently hiring for Systems Architect (Senior) /Senior Splunk Engineer - Infrastructure Operations of Infrastructure Operations to support our Administrative Office of the US Courts NLS project. The NLS currently ingest an average of 18-20TB of logging data daily across 60 indexers distributed in 2 data centers. This position is located within the United States and is fully remote. Responsibilities: * Design, implement, and operate the Splunk Core, Enterprise Security, IT Service Intelligence (i.e., ITSI), Phantom (Security Orchestration, Automation, and Response (SOAR)), Splunk Cloud, Splunk On-Call, and Multi-Site Index Clustering environment. * Monitor overall Splunk health through the Monitoring Console (DMC) including indexer, search head, and cluster master status. * Track indexing rates, license usage, queue health, and search concurrency to identify performance or ingestion issues early. * Monitor CPU, memory, and disk utilization across all Splunk components to ensure optimal resource usage. * Respond promptly to health alerts, DMC warnings, or anomalies observed on monitoring dashboards. * Investigate and resolve common user-reported issues such as access problems, failed searches, or non-triggering alerts. * Troubleshoot data ingestion, parsing, and indexing issues across Universal Forwarders, Heavy Forwarders, and HEC endpoints. * Investigate missing or duplicate logs, timestamp errors, or sourcetype misassignments and escalate complex parsing issues to Engineering. * Validate new data source onboardings by confirming sourcetype assignment, timestamp accuracy, and field extraction integrity. * Support data source owners with forwarder deployment, syslog setup, and connectivity troubleshooting during initial onboarding. * Maintain data flow visibility from source forwarder indexer to confirm data completeness and performance. * Rotate and update credentials, API keys, or tokens used in data inputs, integrations, alerts, and scheduled searches. * Manage RBAC user and role mappings, handling access requests, entitlement reviews, and permission troubleshooting. * Provide end-user assistance with SPL searches, reports, alerts, and dashboards, including query optimization tips. * Maintain and update knowledge base articles, SOPs, and FAQs for repeatable issues and troubleshooting steps. * Log and escalate platform or parsing issues to the Engineering team with evidence such as logs, screenshots, and correlation IDs. * Open and manage Splunk Support cases for platform-level bugs, license problems, or critical system faults. * Monitor and manage ITSI service health, including KPIs, correlation searches, NEAP policies, and summary index latency. * Troubleshoot ITSI-related issues such as broken KPIs, delayed episodes, or missing notable events. * Perform capacity management by monitoring index growth, bucket rotation, and frozen data retention policies. * Conduct periodic system maintenance tasks, including orphaned object cleanup and knowledge object review. * Verify and maintain compliance with data governance and retention policies, ensuring secure and auditable configurations. * Participate in DR testing and validation to ensure Splunk data recovery and HA configurations are functioning as expected. * Document incidents, RCA findings, and preventive actions for future reference. * Collaborate closely with the Engineering team for escalations, root-cause investigations, and deployment verifications. Qualifications: Bachelor's with 10 years (or commensurate experience) OR Masters Degree or higher (in a related discipline) with 7 years experience Required Skills and Experience * Expert skills in Enterprise Security, ITSI, SOAR, and the Slunk product line. * Able to design, implement, and operate the Splunk Core, Enterprise Security, IT Service Intelligence (i.e., ITSI), Phantom (Security Orchestration, Automation, and Response (SOAR)), Splunk Cloud, Splunk On-Call, and Multi-Site Index Clustering environment. Clearance Required: Must be able to obtain and maintain AOUSC Public Trust
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