Senior ServiceNow Platform Administrator
US-DC
Careers (External)
Req #: 6168
Type: Full-Time
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Overview: GovCIO is currently hiring for a Senior ServiceNow Platform Administrator to support our USSS Network Operations and Security Center (NOSC) proposal. The ideal candidate will be responsible for day-to-day administration, configuration, and ongoing maintenance of the ServiceNow environment to ensure optimal performance and alignment with business needs. This role will serve as a key contact for platform support, upgrades, integrations, and user enablement. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities: * Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). * Perform regular system maintenance, patching, and upgrades in collaboration with the ServiceNow team. * Manage user accounts, roles, groups, and permissions. * Develop and maintain custom workflows, business rules, UI policies, and catalog items. * Monitor system performance and troubleshoot performance issues and errors. * Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions. * Ensure data integrity and implement best practices for data management and governance in ServiceNow. * Document platform configurations, system processes, and support procedures. * Support integrations between ServiceNow and other enterprise tools and systems. * Provide training and user support, including knowledge base maintenance and ServiceNow user guidance. Qualifications: Bachelor's with 8+ years (or commensurate experience) Required Skills and Experience * 6 years of experience administering the ServiceNow platform. * Strong understanding of ServiceNow modules, including ITSM, CMDB, and Reporting. * Experience with scripting (JavaScript, Glide, Flow Designer). * Familiarity with ServiceNow Update Sets, Scheduled Jobs, and Performance Analytics. * Understanding of ITIL principles and frameworks. Clearance Required: US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and Experience * ServiceNow Certified System Administrator (CSA).
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