Senior ServiceNow Enterprise Tools Support Specialist
US-DC
Careers (External)
Req #: 6170
Type: Full-Time
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Overview: GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position. Responsibilities: * Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics). * Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules. * Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools. * Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions. * Develop and implement automation and monitoring solutions to improve system reliability and performance. * Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools. * Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives. * Document technical solutions, system configurations, and standard operating procedures (SOPs). Qualifications: Bachelor's with 8+ years (or commensurate experience) Required Skills and Experience * 6++ years of hands-on experience with ServiceNow administration and development. * Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics). * Strong understanding of ITIL frameworks and best practices. * Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs. * Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision. Clearance Required: US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and Experience * Active ServiceNow Certified System Administrator or Developer Certification. * Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies. * Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA). * Familiarity with Agile development and DevSecOps environments.
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