Senior ServiceNow Administrator
US-VA-McLean
External
Req #: 6518
Type: Full-Time
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Overview: Steampunk is looking for a Senior ServiceNow Administrator/Business Analyst to support one of our federal customers. This team supports the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage ServiceNow to solve real world problems and design solutions to promote security automation and process improvement. Responsibilities: * Supports Service Now team to design and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows. * Drives development of business process into Service Now applications to create self service catalog improvements. * Designs solutions within the ServiceNow environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other ServiceNow related configurations required to support client process improvements. * Support designs for ServiceNOW data loads, transform maps, and XMLs. * Develops and maintains process mapping, depicting processes and workflows across organizational boundaries. * Translates requirements and develops fully functional features by working closely with the team lead and stakeholders. * Works with process owners to document current processes and re-design those processes in custom ServiceNow workflows to be more efficient * Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting. Provides ongoing implementation, change management, and strategic communications and documentation support. * Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines Qualifications: * Master's Degree and 3 years of relevant experience; OR * Bachelor's Degree and 5 years of relevant experience; OR * No degree and 9 years of relevant experience * Possesses at least one professional certification relevant to the technical service provided. Maintain a certification relevant to the product being deployed and/or maintained. * Ability to obtain a U.S. government Security Clearance * 5-10+ years of experience supporting Enterprise IT programs. * Experience with Service Now modules preferred (ITSM, CMDB, etc.). * Experience with federal policy and NIST RMF a plus. * Approved technical certification * ServiceNow Certified Systems Administrator (CSA) Required
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