Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Senior Service Operations Specialist
contract type: full-time | working model: hybrid (office: 2-3 times per week)
locations: Prague, Czechia
Do you enjoy shaping how services operations run at scale?
Do you naturally spot process gaps and turn them into improvements?
Are you the person others come to when something complex needs to be fixed or explained?
If yes, this role might be the perfect next step.
As a Senior Sales Operations Specialist, you'll own key operational processes, drive improvements across regions, and act as an expert for our systems and tools. You'll support more complex cases, train others, and partner with finance, delivery, and development teams to keep everything running smoothly across our global setup.
What you'll do
* Run advanced operations in NAV, ServiceNow (SwoDP), PSA and PPM - from order handling to financial data validation.
* Own the "Quote to Order" and "Order to Cash" processes for complex cases, ensuring accuracy, speed, and compliance.
* Perform month-end closing activities, including revenue checks, project reconciliation, and data audits.
* Partner with finance, delivery, and PM teams to ensure all project and financial data is correct and complete.
* Collaborate with the DEV team on system enhancements: testing, feedback, and participation in workshops.
* Support regional teams as a senior subject-matter expert and act as an escalation point for operational issues.
Qualifications:
* Strong background in Sales Operations, Order Management, or Business Operations.
* Deep experience with ERP and project systems - NAV, PSA, ServiceNow PPM or similar.
* Ability to work with complex financial data, spot inconsistencies, and drive corrections.
* Experience improving processes, defining best practices, and supporting system changes.
* Strong communication skills and confidence working with cross-functional teams globally.
* A collaborative mindset and readiness to mentor, train, and support junior team members.
* Good command of English and Czech is required.
At SoftwareOne Czech Republic, we believe work should fit around life - not the other way around. Here's what you can look forward to when joining our team:
* Plenty of time off - 25 vacation days plus extra days for long service (up to 5 more).
* Flexibility that works - enjoy our hybrid setup, combining home office and time in our Prague space.
* Fun & connection - annual team events, rooftop barbecues, and casual monthly breakfasts with your teammates.
* Wellbeing support - a Multisport card, free weekly physiotherapy sessions in the office, and coffee & snacks always ready.
* Commuting made easy - we cover your annual public transport pass.
* Continuous learning - language classes and professional certifications aligned with your growth path.
Share this job:
Share this Job
