Overview:
In this hybrid role (i/e on-site 3 days, Tuesday - Thursday), the individual will support internal/external customers, Americas field sales/service organizations, in-house personnel and technical/sales. Specifically, the Sales Support Representative will assist with product recommendations, configuring/pricing systems and the processing of customer orders/quotations/returns.
Responsibilities:
* Research quote requests with sales reps and suggest pricing and/or configuration alternatives to best suit customer financial needs and application requirements
* Process formal written bid responses in accordance with company and department policies and procedures
* Aid with bid specifications, bid lists, legal documentation, terms & conditions, certificates of insurance, bid bonds and fees
* Assist customers with product configurations relative to pricing and will prepare written quotations and enter orders
* Function as a focal point for special projects and on the job training
* Aid/provide guidance to junior staff members
* Aid department management including but not limited to reporting requirements, metrics, candidate interviews and workload prioritization
* Contribute to and update ISO work instructions
* Partner with Contracts Administration to identify legal issues pertaining to purchase order contingencies
Qualifications:
* Minimum of an associate's degree or in lieu of a degree a high school diploma with 3 years' experience supporting sales orders/quotations/returns
* 3-5 years' experience supporting a field/sales organization. Preferably Sales Force focusing on a medical device, biotech or high-tech product
* Excellent verbal and written communication skills
* Ability to multi-task and prioritize workload and work independently
* PC Literate - familiar with Microsoft office tools (i/e Excel, PowerPoint, Teams, Word)
* Knowledge of SAP preferred but not required
* Detail Oriented - excellent analytical skills
* Positive, "can-do" attitude and sense of team camaraderie
* Ability to read and understand Purchase Order Terms and Conditions
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