Senior Project Manager, Operations
US-CA-El Segundo
Attract-careers1
Req #: 93227
Type: Fulltime-Regular
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Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market. Responsibilities: We are seeking a proactive and detail-oriented Project Lead to coordinate cross-functional initiatives that enhance operational efficiency and business performance. In this role, you'll manage projects end-to-end-ensuring clear scope, timeline alignment, resource coordination, and successful delivery across Operations, Product, and IT teams. Acting as the primary liaison between teams, you will drive execution of key initiatives, with a focus on system improvements, automation opportunities, and operational scalability. You'll play a central role in translating strategic goals into actionable project plans and measurable outcomes. Reporting directly to the Director of Operations, you will also provide project updates, risk assessments, and performance metrics to senior leadership and stakeholders, using data-driven insights to inform decisions and continuously improve processes. This is a hands-on role for someone who thrives in a fast-paced environment, excels at stakeholder management, and brings both structure and flexibility to complex, cross-functional projects. Key Responsibilities: * Plan and Lead Cross-Functional Projects * Develop and manage detailed project plans, defining scope, objectives, milestones, timelines, and resource requirements. Lead execution from initiation through delivery, ensuring quality standards and stakeholder satisfaction are met * Stakeholder Management & Communication * Serve as the primary point of contact for project stakeholders, including executive leadership. Provide regular updates on status, risks, and key milestones through clear and concise communication, reports, and monthly executive summaries * Team Collaboration & Leadership * Facilitate team meetings, gather feedback and approvals, and foster a culture of collaboration, learning, and accountability. Provide support in supervising and managing operations staff as needed * Cross-Departmental Coordination * Partner with Operations and other Gen Mobile departments to align efforts, remove blockers, and accelerate progress on key initiatives. Coordinate schedules and meetings on behalf of the Director of Operations * Project Intake & Prioritization * Centralize project intake, communication, and follow-up for Operations initiatives. Define and articulate project and program goals to support operational excellence and strategic objectives * Process Improvement & Operational Strategy * Analyze existing processes to identify inefficiencies and propose improvements. Support the development of ongoing strategies, launch plans, and initiative-specific tactics * Implementation & Execution Support * Manage the rollout and execution of new projects, initiatives, and tools. Coordinate cross-functional efforts to ensure seamless implementation and adoption * Reporting & Deliverables * Track and monitor the progress of multiple projects and programs, identifying and resolving issues proactively. Prepare presentations, materials, templates, and other deliverables for internal and leadership use * Other tasks as assigned * Assist Gen Mobile leadership team with ad hoc projects and support as needed Qualifications: Education and Experience: * Bachelor's degree and 4+ years of project management experience * PMP Certification is a plus * Wireless experience is preferred but not required Skills and Qualifications: * Ability to develop a strategic plan and drive execution, while working cross-functionally with many departments and levels within the organization * Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders and leaders, and manage conflict * Self-motivated with strong, analytical and problem-solving skills; familiarity with problem-solving frameworks preferred * Experience working in fast-paced environments with an inherent ability to adapt to changing environments and processes * Ability to manage multiple deadlines and due dates, including providing frequent executive readouts on the status of outstanding projects/initiatives Visa sponsorship not available for this role
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