Senior Project Manager| Help Desk operations
CO-Medellin
careers
Req #: 27076
Type: Regular Full-Time
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Overview: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We have Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. Responsibilities: We are thrilled to announce an opportunity to join our team as: Technology & Infrastructure Project Manager Help Desk operations SoftwareOne Scope: Full-time | Office: Medellín | hybrid How a day-to-day would look like in this role. * Project Manager focused on Help Desk operations * Lead the implementation of contracted services. * Place the services of the operations and/or projects assigned to you in stable operation * Establish the requirements of the operations and/or projects assigned to you. * Propose operation models that help the proper functioning of the processes. * Define metrics for operations and/or projects. * Ensure that service operation processes are met as agreed. * Generate the reports required by the organization and/or the client. * Develop comprehensive, practical and useful plans for the area, including task analysis. * Identify strengths, weaknesses, opportunities and threats that generate continuous improvement actions * Present and support reports for the business unit associated with projects and/or operations and those required by the client. * Maintain the financial health of projects. Qualifications: Profile: Systems Engineering professional or related fields proven experience in infrastructure project management. Required skills: * Knowledge and experience in managing technological projects using PMI and ITIL methodologies, ensuring objectives and optimizing resources, time, and budget. * Experience in the direct management of processes with the client Requiered Certification: * ITIL v4 BENEFITS: * An open culture with lived values for an appreciative and encouraging work environment. * Opportunity to develop your potential in a personalized way and according to your objectives within the role. * Health policy for you and preferential rate for your family. * 100% disability payment. * Economic incentive program for employee referrals for active positions. * You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands. * Spaces for leisure, celebrations and recreation for your physical and mental health. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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