Senior Program Manager, Post-Launch Product Performance
US-CO-Littleton
Attract-careers1
Req #: 94560
Type: Fulltime-Regular
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Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. Responsibilities: As the Post-Launch Product Performance Program Manager, you will play a pivotal role in the continuous improvement of our product portfolio. This role is responsible for the end-to-end analysis of product performance after launch, transforming complex data into strategic narratives. Your work will directly inform and establish a critical feedback loop for our product development roadmap, ensuring future devices are built to meet and exceed customer expectations. Key Responsibilities: * Performance Analysis: Conduct comprehensive analysis of post-launch performance for our products; this includes gathering and synthesizing feedback from a wide range of sources, including sales data, customer feedback, online reviews, social media channels, CXO and field reports * Data Storytelling: Translate complex data and qualitative feedback into compelling narratives and presentations for product teams and senior leadership; your primary objective will be to communicate key insights, pain points, and opportunities in a clear, digestible format that drives decision-making * Strategic Feedback Loop: Establish and formalize a continuous feedback loop that funnels post-launch insights directly into the product requirements and roadmap development for the next generation of our portfolio; you will serve as a key advocate for internal stakeholders, driving product enhancements and new features based on data-driven evidence * Cross-Functional Collaboration: Partner across Boost Mobile teams and channel partners to ensure that feedback is understood and prioritized in the product development cycle Qualifications: Education and Experience: * 5-7 years of experience in Consumer Wireless, Product Analytics, Consumer Insights, Mobile UX, or a related field Skills and Qualifications: * Familiarity with Android operating systems and products * Strong analytical skills with the ability to gather and interpret data from multiple sources, such as Gemini and other AI-based tools * Exceptional communication and presentation skills, with a strong ability to translate data into a clear story and recommendation * Experience with data visualization tools (e.g., Tableau, Power BI) is highly desirable
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