Senior Program Manager
US-CO-Littleton
Attract-careers1
Req #: 95348
Type: Fulltime-Regular
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Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. Responsibilities: As a Senior Program Manager within the Retail Wireless Operations team, you will play a pivotal role in leading the execution of high-impact programs that directly influence Boost Mobile's ability to efficiently and effectively serve our Retail Wireless Customer. You'll oversee complex project portfolios, drive go-to-market efforts, and champion projects supporting operational efficiency across Boost Mobile. This role demands a Program manager who can drive clarity in ambiguous environments, navigate cross-functional interdependencies, and maintain team momentum while managing stakeholder expectations. You'll work closely with internal departments-including Marketing, Sales, Product, IT, Legal, and Customer Care-to ensure priorities and execution align. Key Responsibilities: * Develop and manage program plans outlining prioritization, scope, timelines, resources, and dependencies * Define clear milestones and deliverables, ensuring timely execution and stakeholder satisfaction * Oversee the end-to-end execution of initiatives across multiple teams and business functions * Maintain control over scope changes by establishing and reinforcing cross-functional guardrails * Act as the primary point of contact for Program stakeholders, providing consistent updates and ensuring alignment across Boost Mobile and supporting EchoStar teams * Lead cross-functional meetings to track progress, gather feedback, and secure consensus-even among teams that don't report directly to you * Influence and align teams across departments including Sales Channels, Product, Network, Fraud, Billing, Order Orchestration, and Customer Support * Serve as the first line of escalation for project blockers, scope misalignment, or cross-team conflict * Break through logjams by driving clarity in objectives- keeping momentum across the assigned project portfolio * Collaborate with both the technical and go-to-market teams * Quickly diagnose and resolve project risks, leveraging structured problem-solving methods and escalation when necessary * Champion the use of collaboration and project management tools (e.g., Jira, Hive, Google Suite, AI productivity platforms) to foster scalable, transparent workflows * Promote a high-performance culture grounded in collaboration, accountability, and continuous improvement Qualifications: Education & Experience: * 3-5+ years of experience in Program Management, Product Management, Business Analysis, or related roles Skills and Qualifications: * Demonstrated ability to manage large-scale, cross-functional initiatives with business and technical stakeholders * Proficiency in project management and productivity tools such as Jira/Atlassian, Hive, and Google Workspace * Experience working within wireless, telecommunications, or retail operations strongly preferred * Proven success managing complex programs and cross-functional teams in fast-paced environments * Ability to bring a calm, analytical approach to resolving blockers and managing ambiguity * Ability to communicate clearly and persuasively across all organizational levels, including executives * Ability to build trust-based relationships that align cross-departmental goals and drive execution * Ability to thrive in fast-moving environments with shifting priorities and complex interdependencies * Ability to demonstrate an understanding of business objectives, ensuring projects deliver measurable value and align with Boost Mobile's business goals * Can maintain urgency and focus on delivery, quality, and stakeholder outcomes Visa sponsorship not available for this role
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