Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Are you ready to lead the direction of a global CRM product on Microsoft Dynamics 365, driving real business value by turning strategy into impactful delivery within an agile environment?
* Do you excel at guiding Agile teams, shaping priorities, and collaborating across stakeholders to ensure high-quality solutions that support end-to-end Sales and Delivery processes?
* Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?
Location: Belgrade, Serbia; Warsaw, Poland or Leipzig, Germany | Work arrangement: Hybrid | Contract type: Full-time | Language requirements: Fluent/professional English, written and verbal, German is an advantage
We are seeking an experienced Senior Product Owner to drive value delivery for global CRM solutions built on Microsoft Dynamics 365 within a SAFe-based agile environment, ensuring alignment with strategic product management goals. In this role, you will execute the product vision by acting as the content authority for Agile teams, managing and prioritizing the backlog, and contributing to Program Increment planning to support end-to-end Sales and Delivery processes. Working closely with Product Management, Architects, and business stakeholders, you will ensure high-quality delivery by translating priorities into clear backlog items and maintaining a strong focus on customer value and efficient execution.
Key Responsibilities:
* Own, prioritize, and manage the Teams' Backlog in alignment with Product Management and Business Owners
* Define and refine user stories, enablers, and acceptance criteria, ensuring readiness and quality standards (DoR/DoD)
* Drive and actively participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
* Collaborate with Product Managers, Architects, and stakeholders to align delivery with product vision, roadmap, and features
* Act as the primary functional point of contact for Sales, Customer Service, and Delivery Operations capabilities
* Support system demos and inspect-and-adapt events by providing product insights and driving continuous improvement
* Ensure balanced delivery of functional, technical, and architectural enablers while maintaining governance and quality compliance
Qualifications:
* Proven experience as a Product Owner, Product Manager, or Senior Business Consultant in Sales or Sales Operations environments
* Hands-on experience with Microsoft Dynamics 365 Sales and/or Customer Service (or comparable CRM platforms)
* ERP Microsoft Dynamics (Navision, Business Central) know-how is a plus
* Preferably Bachelor's or Master's degree in Business Administration, Business Informatics, Computer Science, or a related field
* Proven ability to translate business requirements into actionable outcomes and drive end-to-end process design across CRM and sales domains
* Solid expertise in sales operations, case management, quote-to-order, and delivery processes in complex global environments
* Excellent analytical, communication, and stakeholder management skills with experience in international, cross-functional collaboration
What we offer
* A high-impact Product Owner role within a global CRM landscape
* Strong collaboration with senior business and IT stakeholders
* Opportunities to shape enterprise-wide Sales & Delivery capabilities
Our company benefits vary based on your location, but always include:
* Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
* A mentor who supports your successful start and is at your side with advice and action.
* President's Club: Recognition awarded by leadership and your peers
* Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
* Lifelong education: A variety of training and development opportunities
* Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future
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