Senior Process Analyst
US-Remote
Careers (External)
Req #: 8047
Type: Full-Time
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Overview: GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position. Responsibilities: As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include: * Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams. * Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria. * Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs. * Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG. * Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule. * Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules. * Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices. * Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards. * Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan. Qualifications: High School with 6 - 9 years (or commensurate experience) Required Skills & Experience * Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform. * Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment. * Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments. * Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform. * Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value. * Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness. Clearance Required: Active Secret Clearance Preferred Skills & Experience * Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs. * Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM). * Familiarity with ITIL framework and enterprise IT governance. * Strong analytical, problem-solving, and continuous improvement mindset.
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