Senior Problem Analyst
US-FL-Doral
Careers (External)
Req #: 6336
Type: Full-Time
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Overview: GovCIO is seeking a motivated, career and customer-oriented Senior Problem Analyst to join our team in Doral, FL. Responsibilities: Responsibilities include but are not limited to: * Provide supply and procurement support for various mission partners * Work independently and efficiently to ensure that short-fused requirements for materials are quoted and ordered quickly and accurately in compliance with Federal Acquisition Regulations (FAR), contract requirements, and corporate policies and procedures * Proactively perform all activities involved in tracking individual procurements and delivery dates and update the material tracking database in a timely and accurate manner, enabling the provision of immediate material and funding status to customers and project leads in real-time * Provide monthly Customer Acquired Property Reports to document their work * Coordinate and communicate with material buyers and project/program personnel to ensure that all required documentation is received for processing purchase requisitions and orders, including sole-source justification as required, ACOR approval, Statements of Work, milestone payment information as applicable, and any documentation required to meet unique or special requirements * Provide direction and mentorship to junior staff Qualifications: Required Skills and Experience High School with 9+ years (or commensurate experience) * Clearance Required: Secret * 9 years of relevant Problem Analyst III experience.. * Strong understanding of ITIL-informed or other Service Management Frameworks. * Deep understanding of IT infrastructure, applications, and support processes. * Experience with root cause analysis methodologies and techniques. * Excellent analytical, problem-solving, and decisionmaking skills. Preferred Skills and Experience * More than 5 years of experience in IT problem management or a related field. Experience with problem management tools and technologies. Knowledge of scripting or programming languages. Relevant certifications such as ITIL Foundation certificate or equivalent, ITIL Expert, Certified Problem Manager (CPM), or similar. * Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. * Five years of position-specific relevant experience.
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