Overview:
Our Center for Process Excellence team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.
As a Sr Principal, Business Process Analyst (Launch Excellence), you will be responsible for delivering step-change improvements in our Launch processes. This will require you to understand our current state, define a future-state vision, and work collaboratively as part of a cross-functional team to define, standardize, and embed best-in-class product launch processes across the organization. This role will drive customer-centric launch readiness, ensure commercial and operational preparedness, and enable consistent, high-impact go-to-market execution for new products & solutions. The ideal candidate thrives at the intersection of strategy, operations, and customer engagement, and is passionate about building repeatable frameworks that elevate organizational performance.
Responsibilities:
* Develop and implement an organization wide Launch Excellence framework, defining standard processes, templates, and governance for product launch.
* Establish metrics and KPIs to track launch readiness and post-launch success.
* Lead adoption of launch standards and tools across global teams, providing training and change management support.
* Guide persona development, customer journey mapping, and voice-of-customer insights to inform launch strategies.
* Define and validate value propositions and business cases standards for new products, ensuring alignment with target customer needs.
* Define go-to-market planning, including pricing strategy, messaging, positioning, and sales enablement.
* Conduct post-launch reviews, bring together lessons learned, and refine the Launch Excellence playbook for future launches.
* Benchmark industry best practices and integrate innovative ways to enhance launch impact.
Qualifications:
* Bachelor's degree in Life Sciences, Engineering, Business, or related field; MBA preferred.
* 5-10 years' experience in product management, product launches, commercial readiness, or product marketing in biotechnology, life sciences instruments, software, or informatics.
* Shown experience in launch planning, go-to-market execution, and cross-functional teamwork.
* Strong understanding of customer-centric methodologies including persona development, journey mapping, and VoC research.
* Experience preparing value propositions, business cases, and commercial readiness plans.
* Outstanding project management skills, including ability to define processes, governance, and metrics.
* Strong communication and stakeholder management skills, capable of influencing teams across functions and geographies.
* Analytical mindset with ability to synthesize insights and drive data-informed decisions.
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