Senior Manager, Systems Engineering (MFT / EFT)
US
InComm
Req #: 17176
Type: Full-Time
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Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. Responsibilities: * Lead and mentor a team of operations / system engineers, fostering a culture of accountability, rigorous attention to detail, and continuous improvement * Oversee the day-to-day operations, monitoring, and optimization of core infrastructure services supporting Enterprise File Transfer * Design, implement, and maintain highly available / resilient enterprise file transfer solutions, with a preference for experience in Globalscape and MOVEit environments * Develop and enforce operational policies, procedures, and best practices to ensure system reliability, stability, and compliance, with a meticulous approach to accuracy and documentation. * Collaborate with cross-functional teams to support business initiatives, troubleshoot complex issues, and apply structured critical thinking to drive root cause analysis and long-term solutions * Maintain compliance with regulatory frameworks (e.g., PCI, HIPAA, SOX) * Automate workflows using scripting (Python, Bash, PowerShell) * Evaluate emerging technologies and recommend upgrades * Familiarity with PGP encryption and key management systems Qualifications: * 7+ years in IT operations, 2+ years in leadership * Strong leadership and communication skills * Demonstrated ability to apply critical thinking and structured problem-solving in high pressure environments * Exceptional attention to detail, ensuring accuracy and consistency across all technical and operational deliverables * Hands-on EFT architecture experience * Strategic thinker with strong problem-solving and decision-making abilities * Ability to work effectively in a fast-paced and dynamic environment * Client-focused mindset with a passion for delivering exceptional service * Proactive and results-oriented, with a strong sense of accountability * Adaptable and resilient, with the ability to handle difficult situations with grace and professionalism * Team player / team leadership * Participate in a 24x7x365 on-call rotation as the escalation point for issues * Vendor relationship management InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program- Tier 4 #LI-TL1 #LI-Remote
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