Senior Manager Operations Fulfillment
US-PA-Remote
Careers
Req #: 21719
Type: Full-Time
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Overview: This is a remote position, must be located in PA, NJ, MD, DE, or VA. Must have the ability to travel on-site at least once per month to our headquarters location in Lancaster, PA This role is accountable to lead, develop, and execute on the fulfillment, post-closing, and collateral management processes associated with commercial lending. It is accountable to ensure an efficient loan closing process, accurate documentation completion, and tracking associated with internally prepared and attorney prepared documents. The role is accountable to design efficient and scalable processes from customer acceptance terms through post-closing, collateral perfection, and loan board. The role will ensure the quality and proper handling of all facets of collateral perfection and file management. Responsibilities: * Manage all aspects of Commercial Fulfillment processes, Post Closing Functions, Centralized Funding, and collateral perfection, including collateral management activities. Ensure all process are designed and executed in a manner that delivers automated integration and quality output for loan boarding, and delivers compliance outcomes with full data accuracy for loan boarding and life of loan servicing of account * Responsible to manage two pathways within commercial loan fulfillment which includes both internally prepared documents and attorney prepared documents. Responsibilities include understanding of loan documentations to provide guidance on interaction with attorneys, including performance management and recommendations for approved attorney list. * Responsible for pipeline tracking in all areas of responsibility, compliance with applicable regulations, and timely delivery of service, including the development of effective pipeline management tools for team and leadership. * Responsible to manage the use and efficiencies of the applicable systems, workflows, and processes. Manages and facilitates the design of an efficient and scalable operation. Develop metrics that demonstrate team and area performance in accordance with SLAs and budget expectation. * Lead and manage teams, manage team projects, and own team resources to ensure that day to day work is standardized, organized, and effective. Conduct a "root cause" analysis to address any emerging issues. * Promote a collaborative and results-oriented working environment for the Fulfillment, Post Closing, and Collateral Management Teams. Spearhead innovation, empowerment, and accountability within the team(s). Additional Responsibilities * Collaboration with internal partners to effectively manage / limit upstream and downstream impact on processes, customer experience, and reputational impacts. Qualifications: Education Bachelor Degree or the equivalent experience. Specialty: Finance, Business, or a related field. (Required) Required Experience * 8 or more years commercial banking experience and detailed product knowledge / understanding. * 6 or more years operational management. Knowledge, Skills, and Abilities * Exceptional leadership skills, including indisputable ownership over team results and developmental needs. (Required) * Ability to interpret and align complex documents that support all covenants and obligated parties based on prior experience with legal language, attorney prepared loan documentation, and attorney closings. (Required) * Excellent communication and interpersonal abilities across internal and external stakeholders of varying seniority levels. (Required) * Thoughtful decisioning to evaluate the tradeoffs of a decision and make the best decision for the Bank. Client focused, strategic attitude and willingness to jump into and solve problems. (Required)
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