Senior Manager, Digital Operations - Web and Offers
US-CO-Englewood
Attract-careers1
Req #: 95186
Type: Fulltime-Regular
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Overview: Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Responsibilities: Candidates must be willing to participate in at least one in-person interview.Sling TV is seeking a flexible, passionate, and enthusiastic Senior Manager, Digital Operations, Web & Offers to join our Website Content and Optimization team. This team is responsible for authoring new and existing web pages for Sling.com and Dish.com, working with marketing, product, and IT to execute website changes, and determining the overall success of changes made in the production environment through testing activities. Essential skills for this role are time management, project management, attention to detail, and effective communication.The position gives the right candidate tremendous exposure within the company and the opportunity to understand the complete business systems that make the product that is redefining the Pay TV industry. The Web Content Manager will engage with multiple stakeholders and all levels of management ranging from mid-level managers to executives. This role is based in our Englewood office.Key Responsibilities: * Plan, coordinate, and execute optimization and personalization activities using Adobe Target to improve customer experience and increase site conversion rates * Plan, coordinate, and execute changes to website content using Adobe Experience Manager (AEM) based on requirements from stakeholders * Collaborate with business owners and key stakeholders to prioritize new website functionality and identify pages that should be updated or improved while ensuring the integrity of existing content is maintained * Measure the performance of optimization activities using Adobe Analytics in support of cross-functional product team experimentation * Monitor and track the progress of platform improvements through the Software Development Lifecycle to ensure we are using the latest platform capabilities * Review content to ensure compliance with platform requirements, brand standards, accessibility standards, and SEO best practices * Manage quality assurance issues, including broken links, misspellings, readability, inconsistencies, etc, and take corrective action where necessary * Manage and prioritize a workload of multiple projects with a variety of stakeholders from concept to completion Qualifications: Education & Experience: * Bachelor's degree in Marketing, Communications, Business, Computer Science, or a related field OR 4 years relevant work experience * 5+ years of experience in digital operations, web content management, product catalog management, or a related field with a strong focus on execution * 2+ years of experience managing and leading teams Skills and Qualifications: * Experience with Content Management Systems (e.g. Adobe Experience Manager, WordPress, Squarespace) * Experience with A/B testing, personalization, and customer segmentation technologies (e.g. Adobe Target, Optimizely) * Experience with Web Analytics tools (e.g. Adobe Analytics, Google Analytics) * Ability to communicate effectively, both verbally and in writing, to interact effectively with various IT teams and C-level executives * Flexible, innovative, and the ability to manage time and priorities in a fast-paced, growth-oriented, and time-critical environment while being personal and professional * Experience working with cross-functional product teams a plus * Knowledge and understanding of HTML / CSS / Javascript a plus * UI/UX or Website design/building experience a plus * Proficiency in Spanish preferred, but not required Visa sponsorship not available for this role
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