Senior Manager, Customer Support Special Operations
US-FL-Elkton
KeHE External Careers
Req #: 26247
Type: Regular Full-Time
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Overview: Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor - is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Responsibilities: The Senior Manager of Customer Support Special Operations oversees and manages key processes, reporting and data analytics associated with the Customer Support department processes, functions, and KPI's, ensuring high-quality service and satisfaction across customer and internal partner interactions. This includes overseeing data management and administrative support positions, building of special reports and dashboards, performing research activities and special projects, and generating reports and analytics to provide personnel with up to date information to analyze and plan activities, and improve performance. The Senior Manager of Customer Support Special Operations will identify opportunities for supporting internal cross functional partners as it pertains to Order to Cash processes, identify opportunities for improvement in customer support processes and implement solutions to enhance efficiency and consistency. As with all positions at KeHE Distributors, we expect that all actions will be consistent with the KeHE Mission, Vision, and Values. Qualifications: EDUCATION AND EXPERIENCE: * Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred. * Minimum of 6 years of customer support or service management experience, with a minimum of 3 years in a senior supervisory or management role. PHYSICAL REQUIREMENTS: * These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
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