Senior Manager, Branch Operations
US-VA-Woodbridge
Careers (External)
Req #: 10909
Type: Full-Time
|
|
|||||||||||
|
||||||||||||
Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a Senior Manager, Branch Operations to work onsite at our Woodbridge, Virginia branch. The primary purpose of this job is to lead an assigned team in providing an exceptional member experience, understanding the needs of PenFed's members and ensuring members are introduced to and provided with the most appropriate solution to improve their financial lives. The incumbent acts as an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the member. The role leverages robust partner relationships along with enterprise strategies and tactics to manage and develop a team of Financial Centers and Branch Managers. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. * Serve as the primary resource for Branch Managers and their Financial Centers. * Actively champion change and ensure changes are effectively implemented. * Collaborate effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organizations. * Communicate effectively and confidently, and is comfortable engaging all members. * Ability to learn and adapt to new information and technology platforms. * Applies strong critical thinking and problem-solving skills to meet members' needs as well as escalate as needed with sense of urgency. * Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations. * Attract, recruit and retain an effective management, sales, and operations team to achieve monthly, quarterly, yearly goals. * Manage complexity, prioritize tasks, delegate and execute in a fast-paced environment. * Interpret performance and operational results, find opportunities to drive success and hold others accountable to results. * Maintain flexible availability to work weekends and/or extended hours as needed. Travel between sites as required. *This role is responsible for ensuring business continuity.* Qualifications: Equivalent combination of education and experience is considered. * Undergraduate degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions, required. * Minimum ten (10) years of demonstrated experience with sales/credit union/bank operations and building, leading, managing and coaching a team. * Experience working in an environment with individual and team goals where goals were routinely met or exceeded. * Minimum two (2) years of direct management experience. * Experience in financial services and knowledge of financial services industry, products and solutions. * Experience in mortgage, retail, or hospitality. Supervisory Responsibility This role will supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Travel up to 70% of the time.
Share this job:
