Senior IT Product Owner
US-CO-Denver
Attract-careers1
Req #: 95802
Type: Fulltime-Regular
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Overview: Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. Responsibilities: Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. The Customer Care Application serves as a platform utilized across Echostar's Business units like BOOST, and DISHTV to empower call center agents in efficiently resolving customer issues. This system supports different workflows and provides agents with the necessary tools and information to ensure a consistent, high-quality customer experience. Key Responsibilities: * Conduct Requirement Gathering and Elicitation from customers, stakeholders, and business leaders * Translate high-level business goals into detailed, actionable requirements, including writing clear and concise Technical User Stories and acceptance criteria * Manage, refine, and prioritize the product backlog using established techonoliges like JIRA and ServiceNow * Interpret technical documentation and collaborate with the engineering team to discuss implementation approaches and dependencies * Lead and coordinate Release Management activities, including planning, communicating, and executing successful product launches and rollouts Qualifications: Education and Experience: * A Bachelor's Degree in a relevant field (e.g., Computer Science, Business, Marketing, or a related discipline) * 3+ Years of experience working as a Product Owner in an Agile environment * Experience with Release Management, including planning, coordinating, and executing product launches * Ability to Manage Multiple Responsibilities and Projects concurrently in a fast-paced environment Skills and Qualifications: * Exceptional Stakeholder Management skills, including conflict resolution * Proven capacity for strategic thinking, balancing short-term tactical needs with the long-term product roadmap Visa sponsorship not available for this role
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