Senior IT Manager - Salesforce
US-CO-Littleton
Attract-careers1
Req #: 88015
Type: Fulltime-Regular
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Overview: Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow. Responsibilities: Our Commercial Wireless Digital Experience team is building out the future of our Enterprise B2B applications. We envision an automated ecosystem enabling self-service capabilities for customer onboarding, operation, developer capabilities, and a marketplace of services and capabilities that we will provide in the build-out and creative utilization of the first open-RAN 5G network in the US. Key Responsibilities: * Deliver high-quality customer experience and execute efficient software delivery processes * Collaborate with business partners and customers to create product vision and roadmap * Staff, coach, and lead highly engaged individuals and teams * Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service * Leverage Salesforce platforms to innovate and drive the best possible outcomes for digital customer experiences Qualifications: Education and Experience: * Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience * 5+ years of Salesforce and or other CRM Application Management experience * 7+ years of staffing, organizing, and leading multiple development/delivery teams * 5+ years experience operating in scaled Agile software delivery environment * Current Salesforce Certifications preferred Skills and Qualifications: * Experience maintaining executive-level communications, reports, and statuses * Experience at least two full life-cycle Salesforce Lightning implementations with strong expertise in two of the following modules: Sales Cloud, Service Cloud, and Experience Cloud * Experience managing at least two large-scale full-life cycle implementations of CRM solutions * Experience presenting to clients or other decision-makers to present and sell ideas to various audiences (technical and non-technical) * Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other) * Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment * Strong oral and written communication skills
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