Overview:
At Steampunk, we don't just solve IT problems-we engineer bold, future-ready solutions that empower our people and our clients to thrive. We're looking for a Senior IT DevOps Engineer who's not only a Microsoft technology expert but also a trusted mentor, customer champion, and innovation catalyst.
This is a hands-on leadership role that combines deep technical skill with a passion for customer success. You'll architect cutting-edge Microsoft-based solutions, modernize infrastructure, and guide our Customer Success and IT Support Desk team to deliver stellar service.
Responsibilities:
What You'll Do
* Design & Deliver: Lead architecture, design, and implementation of Microsoft-centric solutions across internal and external environments.
* Be the Expert: Act as the go-to resource for all things Microsoft 365, Azure, Entra, Exchange Online, Intune, and Microsoft Defender.
* Automate the Mundane: Streamline operations through PowerShell, Azure Automation, Logic Apps, and Azure Functions.
* Elevate Support: Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless user experience.
* Secure & Scale: Apply deep knowledge of endpoint security, conditional access, and infrastructure best practices to ensure reliability, security, and scalability.
* Lead Projects: Drive engineering projects end-to-end-from discovery to deployment-while collaborating closely with business and technical stakeholders.
* Innovate Constantly: Evaluate and integrate new technologies to keep our IT stack fresh, effective, and aligned with business goals.
* Be the Voice of IT: Interface with leadership, users, and partners to champion IT strategy and communicate technical concepts clearly.
Qualifications:
Must-Haves
* Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or related technical field
* 4 days/week in McLean office.
* 7+ years in senior IT engineering roles with deep expertise in Microsoft environments
* Advanced experience with Microsoft 365, Azure, Entra ID, Exchange Online, and Enterprise Apps
* 3+ years managing or mentoring support/help desk teams
* Strong expertise in Endpoint Management (Intune/MEM) and Microsoft Defender Suite
* Proficient with automation tools: PowerShell scripting, Azure Logic Apps, Azure Functions
* Solid grasp of conditional access policies, identity management, and modern security principles
* 8+ years total experience in systems administration, cybersecurity, or systems engineering
* Proven track record leading complex IT projects through full lifecycle
* Excellent communication, stakeholder engagement, and team collaboration skills
Bonus Points For:
* Certifications in Microsoft/Azure/Google platforms
* Experience with Tesira Biamp, Crestron, NEAT, or other Audio/Visual Systems
* Experience implementing IT controls in accordance with NIST, ISO, and CMMC standards
* Experience in multi-cloud environments and system migrations
* Familiarity with federal compliance and high-availability infrastructure
* Passion for delivering extraordinary user experiences
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