Senior IT Customer Support Professional
US-VA-Fairfax
Careers (External)
Req #: 7033
Type: Full-Time
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Overview: GovCIO is currently hiring for a Senior IT Customer Support Professional with an active Secret clearance to provide outstanding support to users, as well as deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Fairfax, VA and will be a fully on-site position. Responsibilities: The Customer Support Administrator serves as the primary point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience. This role requires excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor. * Supports Microsoft Windows environments, repairs/replaces system peripherals, and maintains configuration management data and documentation. * Maintains operability of the Uninterruptible Power Supply (UPS). * Troubleshoots and resolves issues with onsite communications equipment. * Facilitates resolution of network, hardware and software problems. * Monitors network traffic and optimizes network performance. * Maintains remote user assistance capabilities. * Provides technical assistance for relocations and moves. * Creates, updates, and tracks service call requests. * Stages and take downs end user workstations and associated equipment. Qualifications: * High School with 6 - 9 years IT customer support (or commensurate experience) * Clearance Required: Active Secret with the ability to obtain and hold DEA suitability.
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