Senior General Manager
IE-Dublin-Dublin
Hines
Req #: 13754
Type: Full-Time
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Overview: Who Are We aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work. Responsibilities: Role Profile Based in our North Dublin Portfolio, the General Manager is a critical role for the success of our residences. You'll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels through in person and digital sales. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will work with the central facilities and Health and Safety teams to ensure your building is managed safely and in line with statutory compliance. You will also work closely with other General Managers, the Regional Manager, and the Head of Operations to complete central projects. * To take full operational and commercial responsibility for the residence * To review and approve budgets and expenses * Responsible for maintaining statutory and regulatory compliance including fire, water, H&S and other relevant audit areas * To provide weekly, monthly and annual operational, statistical and revenue reports * Ensuring maintenance is delivered in line with defined timeframes * Responsibility for debt management in line with legal frameworks * Responsibility for the overall sales performance * Creation of the annual budget and subsequent budget management performance * Maintaining of HR documentation for residence office, cleaning and maintenance teams. * Training and development of new and existing staff using KPI's. * To develop relationships with universities and act as liaison to represent aparto * Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks. * Completing monthly payroll reports for residence teams across all buildings * Resolving escalated complaints * Creating team development and training plans * Managing and negotiating PPM contracts * Maintaining overall building appearance and condition * Overall responsibility for summer clean and maintenance programme delivery * Weekly/monthly/annual reporting * Understanding and managing the building to Hines SLAs * Working with other General Managers and central teams to undertake and lead projects * Travelling to other aparto buildings to complete audits * Ensuring a warm, welcoming environment to students, parent and visitors to the site * Ensuring your site is a safe environment in which to live and work * Supporting the management of the residence in compliance with ANUK National Code of Standards * Active liaison with universities including attending regular meetings with relevant bodies Qualifications: Person Specification * Experience of delivering excellent customer service * A good working understanding of tenancy management and housing legislation * A good handle on sales and marketing with a proven track record of results * Experience of managing a budget of / 1m or more * Ability to write reports and present performance indicators * Strong IT skills transferable to in house systems (Starrez, Peninsula etc.) * Able to communicate effectively with people at all levels * Problem solving skills with ability to use own initiative * Relevant student accommodation, leisure, hospitality or building management experience preferable * Experience of offering pastoral care and spotting the issues that affect students * Knowledge of the issues surrounding students * Ability to handle sensitive issues * Influencing skills and a professional outlook on challenging issues * Outgoing and enthusiastic * A desire to learn and to continually develop * Willing to attend relevant training days/sessions * Eager to seek feedback and review ways to do things better * Able to work on own initiative * PBSA Industry experience desirable The successful candidate will need to consent to a DBS check on being offered the role.
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