Senior Financial Analyst - Retention
US-CO-Englewood
Attract-careers1
Req #: 99389
Type: Fulltime-Regular
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Overview: Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Responsibilities: Join our Retention Strategy team as a Senior Strategy Analyst focused on driving customer loyalty and lifetime value for the SLING and DISH Video Services portfolio through analytic based strategies. In this role, you'll leverage advanced analytics, coordination of new data and insights, develop decision-driving financial models, and project manage through cross-functional collaboration to execute on strategies you develop. The daily objective will be to design and execute strategies that reduce churn, improve profitability, and elevate the customer experience. We're looking for a data-driven problem solver with strong business acumen and a passion for turning insights into impact. What Success Looks Like (Objectives): * Use data insights to evaluate trends, develop solutions, and execute initiatives that enhance customer loyalty in a dynamic and evolving content ecosystem * Build and maintain financial models to projects and evaluate business and project performance, inform strategic decisions, and maximize profitability in partnership with our finance teams * Lead key product initiatives, from concept through execution, ensuring cross-functional alignment with product teams to generate measurable results * Support the development and implementation of AI/ML-driven initiatives to identify churn risk, optimize spend, and enhance operational performance * Serve as an internal consultant to the business, synthesize complex data into actionable recommendations and deliver insights to senior leadership, including VPs. * Partner closely with Finance, Marketing, Product, and Operations to design and execute retention strategies that drive measurable impact * Use SQL, Adobe Analytics, Tableau, and Excel to build dynamic reports, extract insights from large datasets, and consult on data-driven business decisions Qualifications: Core Skills and Competencies (What you'll bring): * Proficent in SQL, Tableau, and Excel for analytics and reporting * Fondational experience in financial modeling and/or forecasting for business decision-making * Strong ability to analyze complex datasets and translate findings into actionable insights * Strong communication and storytelling skills, with experience presenting to leadership audiences * Project management and organizational abilities, capable of managing multiple high-impact initiatives simultaneously A Successful Candidate Would Typically Have: * Bachelor's degree in a quantitative, analytical, or business-related field * 3+ years of experience in analytics, finance, or strategy, or customer-focused industries Visa sponsorship not available for this role
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