Senior Field Service Calibration & Repair Technician

				Overview:

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities:

The chosen candidate will:

* Execute complex service assignments with clearly defined objectives, ensuring high‑quality and timely delivery.
* Perform manual and automated calibration, adjustments, preventive maintenance, troubleshooting, and repair of Keysight and other OEM Test & Measurement equipment, either at the Keysight service center or directly at customer sites (oscilloscopes, spectrum analyzers, network analyzers, DMMs, RF signal generators, EMI receivers, power supplies, optical instruments, etc.).
* Provide technical leadership on customer sites, acting as the senior expert during interventions, ensuring professional representation of Keysight and strong alignment with customer expectations.
* Lead and mentor junior field service technicians, providing guidance on troubleshooting methods, calibration techniques, and best practices in customer communication.
* Serve as the primary escalation point for complex technical issues, ensuring rapid, accurate problem resolution and restoration of customer confidence.

* Be responsible for New Product Introduction (NPI) by evaluating new service capabilities, validating procedures, and helping integrate new technologies into Canadian operations.

* Work closely with management to assess, plan, and justify CAPEX investments, ensuring new capabilities are operationally viable and aligned with customer demand, service strategy, and financial ROI.

* Support laboratory accreditation through participation in proficiency testing, quality assurance programs, documentation upkeep, and technical training.
* Assist in maintaining production computers, including OS installation, hardware/software configuration, and system updates related to calibration platforms.
* Maintain proactive, clear, and professional communication with customers to accurately capture and meet technical and service expectations.
* Continuously develop technical skills, including self-starting, learning and mastering new system/application software.
* Demonstrate flexibility by supporting overtime requirements, occasional weekend or alternate‑shift work, and traveling 30%-50% (often on short notice) to meet customer and operational needs.

Qualifications:

This key role requires the following skills and qualifications:

* Electrical Technologist diploma, A.E.C or D.E.C. in Electronics Engineering (Telecommunication), Bachelor's Degree in Electronic or Electrical Engineering, Engineering Technology, or equivalent.
* Minimum of 12 years of hands‑on experience in Field Customer Support, including repair and calibration of Test & Measurement instruments (Keysight and/or other OEM equipment).
* Advanced RF/Microwave repair and calibration capabilities up to 50 GHz.
* Excellent troubleshooting and diagnostic abilities, with demonstrated expertise solving complex technical issues independently.
* Eligibility to obtain Controlled Goods and Secret‑Level Security Clearance.

* Strong leadership experience, including guiding, coaching, and mentoring junior field service technicians.
* Proven ability to lead small operational teams, coordinate workflow, and ensure consistent execution of service commitments.

* Demonstrated experience leading customer‑facing activities, including on‑site interventions, technical reviews, service delivery meetings, and executive‑level customer communications.
* Extensive experience managing and resolving customer escalations, with a track record of restoring customer confidence through professionalism, transparency, and strong technical judgment.
* Ability to represent the organization as a technical leader during customer engagements, escalations, and continuous‑improvement initiatives.
* Candidates must be located in (or willing to relocate at their own expense ) Kanata, Ontario.
* Ability to lift 50 lbs.
* Strong bilingual (French & English) verbal and written communication skills to interface with customers, peers, and management.
* Ability to perform effectively in high‑stress, mission‑critical situations where service quality directly impacts customer operations.
* Proven history of continuous improvement and a strong drive to expand and maintain technical knowledge.
* Ability to work in a dynamic environment with changing priorities while consistently meeting strict performance metrics.
* Proficiency in producing detailed service reports and technical summaries using Microsoft Excel (graphs, pivot tables, formulas, etc.).
* Valid driver's license and clean driving record, with the ability to travel by car and air as required.
* Flexibility for short‑notice travel, typically 30%-50%, based on customer needs (customer‑facing role).
* Canadian citizenship or permanent resident status.
* Fundamental knowledge of measurements using Spectrum Analyzers and Network Analyzer systems.
* Ability to work safely with high‑voltage and high‑current systems, following all applicable safety standards.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
			

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