Senior Field Engineer

				Overview:

Join Expleo Group as a highly skilled and motivated Troubleshooting Engineer and be a key player in diagnosing and resolving complex technical issues, ensuring peak system performance and reliability for our valued clients.

Responsibilities:

The job as an Senior Troubleshooting Engineer!

* Troubleshoot products at customer sites to ensure maximum availability and customer satisfaction.
* Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
* Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
* Carry out Fleet check activities
* Reports & register any deviation (failure/event) in Failure Management data base including configuration data
* Support operation helpdesk
* Apply & enforce EHS & security rules and relevant PI processes on customer site
* Execute test & troubleshouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
* Support Implementation Field Modifications (FM operator), if required
* Support specific technical investigations by Engineering or internal/external Suppliers
* Recommends preventative and corrective actions
* Instructs and directs operators in field modification and repairs if needed
* Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
* Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
* Conducts peer reviews of PI activities and provide technical leadership if requested
* Achievement of contractual availability (milestone) targets
			

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Expleo Group

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